All sales made through the Gaurissa website are considered final. We do not offer refunds on any purchased items. This policy is in place due to the nature of our products, which are often unique and energy-sensitive. Once a crystal or metaphysical item has been purchased, it is considered energetically attuned to its new owner.
Damaged or Defective Items
While we take utmost care in packaging and shipping your orders, we understand that unforeseen circumstances may lead to damaged or defective items. If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving your order. We will assist you in resolving the issue. You can contact us at info@gaurissa.com or call at +91 6284 154 297
If you receive a damaged product, we’ll gladly replace it at no additional cost or provide a store credit or full refund. You can raise the request for refund within 3 days of receiving your order. Our team will take 2 Business days to confirm your request for refund. If eligible, your refund will be credited within 5 days. Your satisfaction is our priority, and we are dedicated to ensuring your experience with our products is nothing short of exceptional, and we’re here to address any concerns promptly and effectively.
Cancellation Policy
Orders placed on the Gaurissa website cannot be canceled or modified once confirmed. Please review your order carefully before completing your purchase. We appreciate your understanding in this matter.
Lost or Stolen Packages
Gaurissa is not responsible for lost or stolen packages. Once your order has been shipped and a tracking number provided, it becomes your responsibility to monitor the shipment’s progress. If you encounter any issues with delivery, please contact the shipping carrier directly.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at support@gaurissa.com or +91 6284 154 297. We are here to assist you and ensure a positive experience with Gaurissa.
Thank you for choosing Gaurissa for your metaphysical needs. We value your support and look forward to being a part of your spiritual journey.
